Please email email@example.com with your order number for an update on your order.
You may return the merchandise without specification of reasons within 40 days of receipt. This deadline begins, at the earliest, with the receipt of this instruction in text form (e.g. as letter/fax/email), but not before the recipient has received the merchandise and not before we have fulfilled our duty of information in accordance with § 312c paragraph 2 BGB in conjunction with § 1 paragraph 1, 2 and 4 BGB-InfoV and our duties in accordance with § 312e paragraph 1 sentence 1 BGB in conjunction with § 3 BGB-InfoV. Only in the event of goods that cannot be sent in package form (e.g. large items) are you able to declare the return of goods by requesting collection in text form. The deadline is considered met by sending the goods or requesting collection prior to the deadline running out.
In the event of an effective return, it must be ensured that the services received by both parties are returned along with any benefits gained as a result (e.g. advantages of use). In the event of the merchandise showing wear, compensation may be demanded. By the way, you can avoid the obligation to provide compensation ,for wear caused by using the product in a way that is not intended, by treating the items as if they are not your property and not doing anything that may affect their value. Obligations for the repayment of payments made must be fulfilled within 30 days. The deadline begins for you with the sending of the merchandise or issuing a collection request and for us with receipt of the same.
Technical details of your visit to pure-athlete.com are recorded. This includes IP addresses, browser details and web search terms. This information will only be used for statistical and site management purposes. And to help us make our site more user friendly.
What information we collect:
We will not collect any personal data about you on its website, apart from information, which is submitted via web forms, or information volunteered via email. Any information provided in this manner, is not made available to any third parties, and is used by Pure Athlete solely for the purposes for which it is provided and will not be made available to third parties. On some occasions you may be able to order products or services, request information, subscribe to marketing or support materials, or register yourself The types of personal information you provide to us on these pages may include name, postal address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background and job interest data.
To personalise our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.
How we protect visitor information:
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our checkout system is encrypted and protected with secure-socket layering, and we offer alternative payment options for your convenience with established payment processors. Your personal information is also secured behind networks which only a limited number of Pure-Athlete personnel have access to such systems, they are required to keep all information confidential. All sensitive/credit card information is transferred using Secure-socket layering and encrypted to be only accessed for the purposes of the transaction.
Pure Athlete is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests.
How Pure Athlete uses your information
Pure Athlete uses your personal information to provide you with information, products or services and to help us better understand your needs and interests. Specifically, we may use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers. We will disclose your information to your service providers and agents for these purposes. Occasionally we may also use your information to contact you for market research regarding Pure Athlete products or services. We will give you the opportunity to choose your privacy preferences regarding such communications.
Who Pure Athlete shares your information with
Pure Athlete will not sell, rent or lease your personal information to others. Pure Athlete will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. We may share your information securely with a payment processor such as Paypal or Google checkout only for the purpose of handling your transaction. Pure Athlete will not share personal information with any other third parties without your permission, unless required by law.
Your privacy preference and opting out
To opt-out of receiving communications you have expressly requested (such as e-mail newsletters etc.), use any of the following methods:
Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication
Write to us at firstname.lastname@example.org – be sure to provide your name, e-mail and postal address, and relevant information about your registrations.
Retention of Data
Pure Athlete can be contacted at the email address below for queries or any complaints relating to the Privacy Statement or our data protection policy: email@example.com